Herb Approach Canada provides secure, discreet, and reliable shipping to ensure every order arrives safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order, you agree to the terms below and applicable delivery regulations within Canada.
Order Processing
Orders are processed after payment confirmation and verification. Processing times may vary depending on product availability, order volume, and security checks.
Most orders are prepared for shipment promptly. Customers will receive confirmation once their order has been processed and dispatched.
Discreet Packaging
All shipments are packaged with privacy in mind. Orders are sealed securely and shipped in plain packaging without product identifiers or branding that could reveal contents.
This ensures confidentiality and protects customer privacy throughout the delivery process.
Shipping Timeframes
Delivery times depend on destination, courier operations, and external factors such as weather or service disruptions. While most shipments arrive within standard delivery windows, delays may occasionally occur beyond our control.
Tracking information is provided once an order has been shipped so customers can monitor progress and delivery status.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect addresses, missing unit numbers, or outdated details may result in delays, additional costs, or failed delivery.
Herb Approach is not responsible for packages shipped to incorrect addresses provided by the customer.
Delivery Issues
If a package is delayed, lost, or marked delivered but not received, customers should contact support promptly. We will work with the courier to investigate and assist in resolving the issue.
Resolution timelines may vary depending on courier processes and verification requirements.
Signature & Age Requirements
Certain shipments may require signature confirmation or age verification upon delivery. Customers must ensure they are available to receive the package when required.
Failure to complete verification steps may result in delivery delays or returned shipments.
Returned Packages
Packages returned due to incorrect addresses, failed delivery attempts, or refusal may be subject to additional shipping charges before reshipment.
Refunds may not be issued for shipping costs once an order has been dispatched.
Carrier Delays & External Factors
Herb Approach Canada is not responsible for delays caused by courier disruptions, weather conditions, customs procedures, or events beyond our control. However, we will assist customers by providing updates and support whenever possible.
Order Tracking
Customers receive tracking details once an order ships. Tracking allows you to follow delivery progress and estimated arrival time directly through the courier service.
If tracking has not updated or appears stalled, our support team can help investigate.
Customer Support
For any shipping questions or concerns, customers are encouraged to contact our support team through the website contact page or official email. We aim to respond quickly and help resolve delivery matters professionally.