Refund and Returns Policy

Herb Approach Canada is committed to customer satisfaction and product quality. This Refund & Returns Policy explains how order issues are handled and what customers can expect if a product arrives damaged, incorrect, or incomplete.

By placing an order, you agree to the terms outlined below and applicable consumer regulations in Canada.

General Policy

Due to the nature of cannabis and related consumable products, most purchases are considered final sale. This is standard across the industry for health, safety, and regulatory reasons.

However, Herb Approach Canada reviews order concerns on a case-by-case basis to ensure fair outcomes and maintain customer trust.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact our support team within 48 hours of delivery.

When submitting a request, include:

Order number
Description of the issue
Clear photos of the packaging and product
Proof of delivery (if available)

Once reviewed, we will determine the appropriate resolution. This may include a replacement item, store credit, partial refund, or full refund depending on the situation.

Missing Items

If an item is missing from your order, notify support within 48 hours of receiving the package. We will investigate and resolve the issue as quickly as possible.

Failure to report missing items within the timeframe may affect eligibility for replacement or credit.

Non-Returnable Products

For safety and compliance reasons, the following items are generally not eligible for return:

Opened or used products
Items not in original packaging
Products damaged after delivery due to improper storage or handling
Orders reported outside the stated timeframe

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has entered fulfillment or shipping, it cannot be cancelled.

If cancellation is approved, refunds will be issued using the original payment method where possible.

Refund Processing

Approved refunds are processed after review and may take several business days depending on the payment provider and transaction method.

Customers will be notified once a refund, replacement, or credit has been issued.

Shipping Issues

Herb Approach Canada is not responsible for delays caused by courier services, incorrect shipping information provided by the customer, or external factors such as weather or service disruptions.

However, we will assist in tracking packages and resolving delivery concerns whenever possible.

Discretion & Fraud Prevention

To protect customers and maintain fairness, all refund and return requests are subject to review. We reserve the right to refuse requests that appear fraudulent, abusive, or inconsistent with this policy.

Repeated refund claims may result in account review or restrictions.